All rates are calculated by Canada Post (with Topo Athletic Canada's reduced rates) Orders are processed (handled) in 1-2 business days. Shipping (transit) time as per Canada post (Xpresspost) range from 3-9 business days depending on area shipped to.
If you are not completely satisfied with your purchase, Topo Athletic Canada (o/a The Olde Shoe House Ltd (TOSH)) is pleased to offer the highest standard of customer service. All unworn merchandise may be returned in its original package, along with the receipt, for up to 30 days from the date of purchase. Refunds will only be made in the manner in which the payment was made. Shipping charges are non-refundable. We work hard to ensure that every order is filled correctly and that products we send are free from defects.
1. Only shoes with a Topo Athletic Canada customer receipt are processed.
2. All Returns must be pre-authorized. Authorization is available by e-mail (firstname.lastname@example.org). Merchandise with manufacturing defects will be replaced or refunded at our option
3. If you are returning an item for a refund we will credit the purchase price plus any sales tax paid for the item. Sorry, we do not refund shipping and handling charges or return shipping charges unless you were shipped an incorrect item or the item arrived damaged in some way, in which case you will receive a full refund of your original shipping, handling charges and return shipping charges.
4. Products on SALE or part of a promotion are final unless for exceptional circumstances.
5. All credits will be placed on the same credit card used for the original purchase. Allow one or two billing cycles for the credit to appear on your statement.
DEFECTIVE WORN PRODUCT POLICY
If you suspect a defect on worn merchandise, the merchandise must be returned for inspection and a determination of eligibility for a refund, exchange or merchandise credit. Any altered footwear (orthotics, laces, pads) will void the manufacturers warranty. Topo warrantee applies to any product purchased within six months. Proof of purchase MUST be supplied at time of return.